Use case

Support performance video for E-commerce

Ship weekly support KPIs to keep teams aligned on SLAs.

Get API key View docs

Explore:Ecommerce use cases Use cases Data sources Triggers Docs Pricing

Why E-commerce teams still ship reports manually

Performance reporting is scattered across tools.
Stakeholders miss weekly insights without a digest.
Manual recap creation wastes time every week.
Teams need consistent summaries for planning.

Automate support performance video with an API

Trigger the workflow when a weekly support digest is ready happens.
POST structured data to /render using template support-performance-v1.
Render asynchronously at scale and receive a webhook when the MP4 is ready.
Deliver the video via Slack, email, or internal dashboard.

Input (structured data)

{
  "brand": "e-commerce",
  "data": {
    "aov": 47.2,
    "conversionRate": "2.8%",
    "grossRevenue": 184200,
    "highlight": "orders",
    "kpis": {
      "aov": 47.2,
      "conversionRate": "2.8%",
      "grossRevenue": 184200,
      "orders": 3921,
      "refundRate": "1.3%"
    },
    "orders": 3921,
    "period": "2026-W05",
    "refundRate": "1.3%",
    "sla": "example-sla"
  },
  "template": "support-performance-v1"
}

Output (deterministic MP4)

30-60s MP4 video
SLA compliance summary
Volume and backlog trends
Webhook with output URL

Architecture

Data source / event
  |
  v
Rendivia Render API
  |
  v
Queue + Workers
  |
  v
Remotion templates
  |
  v
Branded MP4 + webhook

How it works

Collect support KPIs

Provide ticket volume, response, and resolution metrics.

Render

POST to /render with support-performance-v1.

Async delivery

We render and notify via webhook.

Distribute

Send to support leadership or ops.

Benefits

Make performance updates easy to share and consume.
Automate weekly and monthly recaps for teams.
Deterministic output you can trust in production.
A repeatable workflow triggered by a weekly support digest is ready.

Common questions

Can I include agent metrics?

Yes. Include agent-level stats in the payload.

Does it handle multiple queues?

Yes. Provide queue arrays in the payload.

Monthly Metrics Video for E-commerce Investor Update Video for E-commerce From Postgres to video

Generate support performance video via API

Create an API key and render your first support performance video in minutes.

Get API key