Use case
Support performance video for EdTech
Ship weekly support KPIs to keep teams aligned on SLAs.
Why EdTech teams still ship reports manually
- Progress reports are hard to communicate clearly.
- Learners and admins need simple summaries.
- Manual reporting wastes instructor/admin time.
- Insights aren't delivered proactively.
Automate support performance video with an API
- Trigger the workflow when a weekly support digest is ready happens.
- POST structured data to /render using template support-performance-v1.
- Render asynchronously at scale and receive a webhook when the MP4 is ready.
- Deliver the video via in-app, email, or admin dashboard.
Input (structured data)
{
"brand": "edtech",
"data": {
"activeLearners": 9342,
"avgScore": 82,
"completionRate": "58%",
"dropOffWeek": 3,
"highlight": "students",
"kpis": {
"activeLearners": 9342,
"avgScore": 82,
"completionRate": "58%",
"dropOffWeek": 3,
"sessions": 41210
},
"period": "2026-W05",
"sessions": 41210,
"sla": "example-sla"
},
"template": "support-performance-v1"
}Output (deterministic MP4)
- 30-60s MP4 video
- SLA compliance summary
- Volume and backlog trends
- Webhook with output URL
Architecture
Data source / event | v Rendivia Render API | v Queue + Workers | v Remotion templates | v Branded MP4 + webhook
How it works
Collect support KPIs
Provide ticket volume, response, and resolution metrics.
Render
POST to /render with support-performance-v1.
Async delivery
We render and notify via webhook.
Distribute
Send to support leadership or ops.
Benefits
- Make progress and outcomes easier to understand.
- Automate recurring cohort updates.
- Deterministic output you can trust in production.
- A repeatable workflow triggered by a weekly support digest is ready.
Common questions
Can I include agent metrics?
Yes. Include agent-level stats in the payload.
Does it handle multiple queues?
Yes. Provide queue arrays in the payload.
Related
Generate support performance video via API
Create an API key and render your first support performance video in minutes.
Get API key