Use case

Customer feedback recap video for Energy / Utilities

Summarize NPS and feedback themes into a recurring recap.

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Why Energy / Utilities teams still ship reports manually

Operational updates are hard to summarize quickly.
Stakeholders need clear outage communication.
Manual recaps take too long to publish.
Teams need reliable status reporting.

Automate customer feedback recap video with an API

Trigger the workflow when a feedback cycle completes happens.
POST structured data to /render using template feedback-recap-v1.
Render asynchronously at scale and receive a webhook when the MP4 is ready.
Deliver the video via status page, email, or ops dashboard.

Input (structured data)

{
  "brand": "energy-utilities",
  "data": {
    "highlight": "meters",
    "nps": "example-nps",
    "outages": 3,
    "peakLoad": 842,
    "period": "2026-01-14",
    "renewableShare": "38%",
    "restorationTime": "1h 20m",
    "serviceTickets": 214,
    "themes": "example-themes"
  },
  "template": "feedback-recap-v1"
}

Output (deterministic MP4)

30-60s MP4 video
NPS trend + benchmarks
Theme highlights
Webhook with output URL

Architecture

Data source / event
  |
  v
Rendivia Render API
  |
  v
Queue + Workers
  |
  v
Remotion templates
  |
  v
Branded MP4 + webhook

How it works

Aggregate feedback

Provide NPS score and top themes.

Render

POST to /render with feedback-recap-v1.

Async output

We render and notify via webhook.

Send to product and leadership teams.

Benefits

Automate reliability and outage updates.
Deliver clear status summaries to stakeholders.
Deterministic output you can trust in production.
A repeatable workflow triggered by a feedback cycle completes.

Common questions

Can I include verbatim quotes?

Yes. Include a quotes array for display.

Is it suitable for board updates?

Yes. Summaries are designed for leadership review.

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Generate customer feedback recap video via API

Create an API key and render your first customer feedback recap video in minutes.

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