Use case

Support performance video for Procurement

Ship weekly support KPIs to keep teams aligned on SLAs.

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Why Procurement teams still ship reports manually

Spend reporting is manual and time-consuming.
Stakeholders lack a consistent vendor summary.
Procurement KPIs are buried in spreadsheets.
Manual updates slow down decision making.

Automate support performance video with an API

Trigger the workflow when a weekly support digest is ready happens.
POST structured data to /render using template support-performance-v1.
Render asynchronously at scale and receive a webhook when the MP4 is ready.
Deliver the video via email, procurement portal, or leadership dashboard.

Input (structured data)

{
  "brand": "procurement",
  "data": {
    "highlight": "suppliers",
    "kpis": {
      "onTimeDelivery": "91%",
      "poCount": 482,
      "savings": 18200,
      "spend": 214000,
      "supplierRisk": "Low"
    },
    "onTimeDelivery": "91%",
    "period": "2026-W05",
    "poCount": 482,
    "savings": 18200,
    "sla": "example-sla",
    "spend": 214000,
    "supplierRisk": "Low"
  },
  "template": "support-performance-v1"
}

Output (deterministic MP4)

30-60s MP4 video
SLA compliance summary
Volume and backlog trends
Webhook with output URL

Architecture

Data source / event
  |
  v
Rendivia Render API
  |
  v
Queue + Workers
  |
  v
Remotion templates
  |
  v
Branded MP4 + webhook

How it works

Collect support KPIs

Provide ticket volume, response, and resolution metrics.

Render

POST to /render with support-performance-v1.

Async delivery

We render and notify via webhook.

Distribute

Send to support leadership or ops.

Benefits

Automate supplier and spend summaries.
Make savings and risk visibility clear.
Deterministic output you can trust in production.
A repeatable workflow triggered by a weekly support digest is ready.

Common questions

Can I include agent metrics?

Yes. Include agent-level stats in the payload.

Does it handle multiple queues?

Yes. Provide queue arrays in the payload.

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Generate support performance video via API

Create an API key and render your first support performance video in minutes.

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