Use case
Customer feedback recap video for Public sector / GovTech
Summarize NPS and feedback themes into a recurring recap.
Why Public sector / GovTech teams still ship reports manually
- Program reporting is slow and manual.
- Stakeholders need digestible updates.
- Teams lack a consistent narrative for outcomes.
- Manual recaps delay operational decisions.
Automate customer feedback recap video with an API
- Trigger the workflow when a feedback cycle completes happens.
- POST structured data to /render using template feedback-recap-v1.
- Render asynchronously at scale and receive a webhook when the MP4 is ready.
- Deliver the video via public portal, email, or leadership dashboard.
Input (structured data)
{
"brand": "public-sector-govtech",
"data": {
"backlog": 214,
"budgetUsed": "62%",
"casesResolved": 1842,
"highlight": "programs",
"nps": "example-nps",
"period": "2026-01-14",
"requests": 4821,
"slaCompliance": "93%",
"themes": "example-themes"
},
"template": "feedback-recap-v1"
}Output (deterministic MP4)
- 30-60s MP4 video
- NPS trend + benchmarks
- Theme highlights
- Webhook with output URL
Architecture
Data source / event | v Rendivia Render API | v Queue + Workers | v Remotion templates | v Branded MP4 + webhook
How it works
Aggregate feedback
Provide NPS score and top themes.
Render
POST to /render with feedback-recap-v1.
Async output
We render and notify via webhook.
Share
Send to product and leadership teams.
Benefits
- Automate program and service updates.
- Deliver consistent reporting to leadership.
- Deterministic output you can trust in production.
- A repeatable workflow triggered by a feedback cycle completes.
Common questions
Can I include verbatim quotes?
Yes. Include a quotes array for display.
Is it suitable for board updates?
Yes. Summaries are designed for leadership review.
Related
Generate customer feedback recap video via API
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