Use case

Customer success recap video for SaaS

Generate customer-level success recaps using usage, outcomes, and highlights.

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Why SaaS teams still ship reports manually

Dashboards require users to interpret charts manually.
Email and PDF reports are skimmed or ignored.
Weekly insights get lost without a narrative.
Manual video creation doesn't scale across customers.

Automate customer success recap video with an API

Trigger the workflow when a customer recap is generated happens.
POST structured data to /render using template customer-recap-v1.
Render asynchronously at scale and receive a webhook when the MP4 is ready.
Deliver the video via in-app, email, or customer portal.

Input (structured data)

{
  "brand": "saas",
  "data": {
    "activation": "34%",
    "activeUsers": 1243,
    "churn": "2.1%",
    "customerId": "example-customerId",
    "highlight": "users",
    "kpis": {
      "activation": "34%",
      "activeUsers": 1243,
      "churn": "2.1%",
      "mrr": 8920,
      "nrr": "112%"
    },
    "mrr": 8920,
    "nrr": "112%",
    "period": "2026-01-14"
  },
  "template": "customer-recap-v1"
}

Output (deterministic MP4)

30-60s MP4 per customer
Customer name and key KPIs
Highlights section
Webhook with output URL

Architecture

Data source / event
  |
  v
Rendivia Render API
  |
  v
Queue + Workers
  |
  v
Remotion templates
  |
  v
Branded MP4 + webhook

How it works

Fetch customer KPIs

Pull usage and outcome metrics per customer.

Render recap

POST to /render with customer-recap-v1.

Deliver

Webhook returns the MP4 URL for the customer.

Embed

Embed in your customer portal or send via email.

Benefits

Increase engagement with automated summaries.
Make key KPIs easier to understand at a glance.
Deterministic output you can trust in production.
A repeatable workflow triggered by a customer recap is generated.

Common questions

Can I batch render for many customers?

Yes. Call /render per customer and process asynchronously.

Can I store outputs?

Yes. Store webhook URLs in your database.

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Generate customer success recap video via API

Create an API key and render your first customer success recap video in minutes.

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