Use case
Customer feedback recap video for Telecom
Summarize NPS and feedback themes into a recurring recap.
Why Telecom teams still ship reports manually
- Operational updates are noisy and difficult to summarize.
- Stakeholders need digestible performance updates.
- Manual summaries are slow and inconsistent.
- Outage communication needs clarity.
Automate customer feedback recap video with an API
- Trigger the workflow when a feedback cycle completes happens.
- POST structured data to /render using template feedback-recap-v1.
- Render asynchronously at scale and receive a webhook when the MP4 is ready.
- Deliver the video via status page, email, or internal dashboard.
Input (structured data)
{
"brand": "telecom",
"data": {
"arpu": 7.4,
"churn": "1.9%",
"dataUsage": 412,
"highlight": "subscribers",
"nps": "example-nps",
"outages": 2,
"period": "2026-01-14",
"subscribers": 184200,
"themes": "example-themes"
},
"template": "feedback-recap-v1"
}Output (deterministic MP4)
- 30-60s MP4 video
- NPS trend + benchmarks
- Theme highlights
- Webhook with output URL
Architecture
Data source / event | v Rendivia Render API | v Queue + Workers | v Remotion templates | v Branded MP4 + webhook
How it works
Aggregate feedback
Provide NPS score and top themes.
Render
POST to /render with feedback-recap-v1.
Async output
We render and notify via webhook.
Share
Send to product and leadership teams.
Benefits
- Automate recurring performance digests.
- Improve stakeholder clarity on KPIs.
- Deterministic output you can trust in production.
- A repeatable workflow triggered by a feedback cycle completes.
Common questions
Can I include verbatim quotes?
Yes. Include a quotes array for display.
Is it suitable for board updates?
Yes. Summaries are designed for leadership review.
Related
Generate customer feedback recap video via API
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