Use case
Customer feedback recap video for Travel / Hospitality
Summarize NPS and feedback themes into a recurring recap.
Why Travel / Hospitality teams still ship reports manually
- Performance updates are scattered across systems.
- Teams need a consistent weekly digest.
- Manual recap work repeats every week.
- Stakeholders miss changes without a narrative.
Automate customer feedback recap video with an API
- Trigger the workflow when a feedback cycle completes happens.
- POST structured data to /render using template feedback-recap-v1.
- Render asynchronously at scale and receive a webhook when the MP4 is ready.
- Deliver the video via email, ops dashboard, or Slack.
Input (structured data)
{
"brand": "travel-hospitality",
"data": {
"adr": 124.5,
"bookings": 2140,
"cancellations": 86,
"highlight": "bookings",
"nps": "example-nps",
"occupancy": "81%",
"period": "2026-01-14",
"revpar": 101,
"themes": "example-themes"
},
"template": "feedback-recap-v1"
}Output (deterministic MP4)
- 30-60s MP4 video
- NPS trend + benchmarks
- Theme highlights
- Webhook with output URL
Architecture
Data source / event | v Rendivia Render API | v Queue + Workers | v Remotion templates | v Branded MP4 + webhook
How it works
Aggregate feedback
Provide NPS score and top themes.
Render
POST to /render with feedback-recap-v1.
Async output
We render and notify via webhook.
Share
Send to product and leadership teams.
Benefits
- Automate occupancy and revenue recaps.
- Make performance easy to share.
- Deterministic output you can trust in production.
- A repeatable workflow triggered by a feedback cycle completes.
Common questions
Can I include verbatim quotes?
Yes. Include a quotes array for display.
Is it suitable for board updates?
Yes. Summaries are designed for leadership review.
Related
Generate customer feedback recap video via API
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