Use case

Monthly metrics video for Customer support tools

Generate a monthly KPI recap video from structured data using a simple API.

Get API key View docs

Explore:Support Tools use cases Use cases Data sources Triggers Docs Pricing

Why Customer support tools teams still ship reports manually

Support performance reporting is repetitive.
Stakeholders miss trends between reviews.
Manual recaps vary by manager/team.
Teams need consistent outputs.

Automate monthly metrics video with an API

Trigger the workflow when a monthly report is ready happens.
POST structured data to /render using template monthly-summary-v1.
Render asynchronously at scale and receive a webhook when the MP4 is ready.
Deliver the video via Slack, email, or internal dashboard.

Input (structured data)

{
  "brand": "customer-support-tools",
  "data": {
    "backlog": 214,
    "csat": "92%",
    "firstResponse": "18m",
    "highlight": "tickets",
    "kpis": {
      "backlog": 214,
      "csat": "92%",
      "firstResponse": "18m",
      "resolution": "6h",
      "tickets": 1842
    },
    "period": "2026-01",
    "resolution": "6h",
    "tickets": 1842
  },
  "template": "monthly-summary-v1"
}

Output (deterministic MP4)

60-90s MP4 video
Branded intro/outro
KPI comparisons vs last month
Webhook includes MP4 URL

Architecture

Data source / event
  |
  v
Rendivia Render API
  |
  v
Queue + Workers
  |
  v
Remotion templates
  |
  v
Branded MP4 + webhook

How it works

Choose template

Use monthly-summary-v1 for consistent output.

Send KPIs

POST JSON to /render with monthly KPIs and highlights.

Render

We render asynchronously and retry safely.

Deliver

Receive webhook with MP4 and store/deliver it.

Benefits

Automate weekly support performance digests.
Make trends visible and easy to share.
Deterministic output you can trust in production.
A repeatable workflow triggered by a monthly report is ready.

Common questions

Can I compare vs last month?

Yes. Include previous-period fields; the template renders comparisons.

Do templates change?

Templates are versioned; your chosen version stays stable.

Investor Update Video for Customer support tools Customer Success Recap Video for Customer support tools From Postgres to video

Generate monthly metrics video via API

Create an API key and render your first monthly metrics video in minutes.

Get API key