Use case
Churn risk alert video for Customer support tools
Generate a short alert video when churn risk spikes for an account or cohort.
Why Customer support tools teams still ship reports manually
- Support performance reporting is repetitive.
- Stakeholders miss trends between reviews.
- Manual recaps vary by manager/team.
- Teams need consistent outputs.
Automate churn risk alert video with an API
- Trigger the workflow when churn risk spikes happens.
- POST structured data to /render using template risk-alert-v1.
- Render asynchronously at scale and receive a webhook when the MP4 is ready.
- Deliver the video via Slack, email, or internal dashboard.
Input (structured data)
{
"brand": "customer-support-tools",
"data": {
"accountId": "example-accountId",
"backlog": 214,
"csat": "92%",
"firstResponse": "18m",
"highlight": "tickets",
"period": "2026-01-14",
"resolution": "6h",
"riskScore": "example-riskScore",
"tickets": 1842
},
"template": "risk-alert-v1"
}Output (deterministic MP4)
- 15-30s MP4 video
- Risk score and key drivers
- Suggested next action slot
- Webhook with URL
Architecture
Data source / event | v Rendivia Render API | v Queue + Workers | v Remotion templates | v Branded MP4 + webhook
How it works
Detect risk
Compute churn risk or health score in your system.
Render alert
POST to /render with risk-alert-v1 and key drivers.
Notify
Webhook provides MP4 to attach in alerts.
Act
Route to CSM workflows with a clear summary.
Benefits
- Automate weekly support performance digests.
- Make trends visible and easy to share.
- Deterministic output you can trust in production.
- A repeatable workflow triggered by churn risk spikes.
Common questions
Is this for customers or internal teams?
Either. You control delivery targets (internal alerts or customer comms).
Can I include driver metrics?
Yes. Provide a drivers array; template renders top drivers.
Related
Generate churn risk alert video via API
Create an API key and render your first churn risk alert video in minutes.
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