Use case

Renewal upcoming video for Customer support tools

Summarize account health ahead of renewals to drive proactive action.

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Why Customer support tools teams still ship reports manually

Support performance reporting is repetitive.
Stakeholders miss trends between reviews.
Manual recaps vary by manager/team.
Teams need consistent outputs.

Automate renewal upcoming video with an API

Trigger the workflow when a renewal is upcoming happens.
POST structured data to /render using template renewal-summary-v1.
Render asynchronously at scale and receive a webhook when the MP4 is ready.
Deliver the video via Slack, email, or internal dashboard.

Input (structured data)

{
  "brand": "customer-support-tools",
  "data": {
    "accountId": "example-accountId",
    "backlog": 214,
    "csat": "92%",
    "firstResponse": "18m",
    "highlight": "tickets",
    "kpis": {
      "backlog": 214,
      "csat": "92%",
      "firstResponse": "18m",
      "resolution": "6h",
      "tickets": 1842
    },
    "period": "2026-01-14",
    "renewalDate": "example-renewalDate",
    "resolution": "6h",
    "tickets": 1842
  },
  "template": "renewal-summary-v1"
}

Output (deterministic MP4)

30-60s MP4 video
Renewal timeline and health KPIs
Next-step CTA slot
Webhook with output URL

Architecture

Data source / event
  |
  v
Rendivia Render API
  |
  v
Queue + Workers
  |
  v
Remotion templates
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  v
Branded MP4 + webhook

How it works

Prepare health data

Provide usage, outcomes, and renewal date.

Render recap

POST to /render with renewal-summary-v1.

Async processing

We render and notify via webhook.

Deliver

Send to CSMs or customers with clear next steps.

Benefits

Automate weekly support performance digests.
Make trends visible and easy to share.
Deterministic output you can trust in production.
A repeatable workflow triggered by a renewal is upcoming.

Common questions

Is this internal or external?

Either. You control delivery targets.

Can I include plan details?

Yes. Include plan fields to render pricing and tier info.

Monthly Metrics Video for Customer support tools Investor Update Video for Customer support tools From Postgres to video

Generate renewal upcoming video via API

Create an API key and render your first renewal upcoming video in minutes.

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