Use case
Security incident summary video for Customer support tools
Provide a concise incident summary once an incident is resolved.
Why Customer support tools teams still ship reports manually
- Support performance reporting is repetitive.
- Stakeholders miss trends between reviews.
- Manual recaps vary by manager/team.
- Teams need consistent outputs.
Automate security incident summary video with an API
- Trigger the workflow when an incident is resolved happens.
- POST structured data to /render using template incident-summary-v1.
- Render asynchronously at scale and receive a webhook when the MP4 is ready.
- Deliver the video via Slack, email, or internal dashboard.
Input (structured data)
{
"brand": "customer-support-tools",
"data": {
"backlog": 214,
"csat": "92%",
"firstResponse": "18m",
"highlight": "tickets",
"impact": "example-impact",
"incidentId": "example-incidentId",
"period": "2026-01-14",
"resolution": "6h",
"tickets": 1842,
"timeline": "example-timeline"
},
"template": "incident-summary-v1"
}Output (deterministic MP4)
- 30-60s MP4 video
- Incident timeline highlights
- Impact metrics summarized
- Webhook with MP4 URL
Architecture
Data source / event | v Rendivia Render API | v Queue + Workers | v Remotion templates | v Branded MP4 + webhook
How it works
Collect timeline
Provide timeline events and impact metrics.
Render
POST to /render with incident-summary-v1.
Async processing
We queue, render, and notify via webhook.
Share
Send to stakeholders or include in postmortems.
Benefits
- Automate weekly support performance digests.
- Make trends visible and easy to share.
- Deterministic output you can trust in production.
- A repeatable workflow triggered by an incident is resolved.
Common questions
Can I include root cause?
Yes. Include a rootCause field in the payload.
Is it suitable for external comms?
Yes. You control delivery and messaging.
Related
Generate security incident summary video via API
Create an API key and render your first security incident summary video in minutes.
Get API key