Use case

Support performance video for Customer support tools

Ship weekly support KPIs to keep teams aligned on SLAs.

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Why Customer support tools teams still ship reports manually

Support performance reporting is repetitive.
Stakeholders miss trends between reviews.
Manual recaps vary by manager/team.
Teams need consistent outputs.

Automate support performance video with an API

Trigger the workflow when a weekly support digest is ready happens.
POST structured data to /render using template support-performance-v1.
Render asynchronously at scale and receive a webhook when the MP4 is ready.
Deliver the video via Slack, email, or internal dashboard.

Input (structured data)

{
  "brand": "customer-support-tools",
  "data": {
    "backlog": 214,
    "csat": "92%",
    "firstResponse": "18m",
    "highlight": "tickets",
    "kpis": {
      "backlog": 214,
      "csat": "92%",
      "firstResponse": "18m",
      "resolution": "6h",
      "tickets": 1842
    },
    "period": "2026-W05",
    "resolution": "6h",
    "sla": "example-sla",
    "tickets": 1842
  },
  "template": "support-performance-v1"
}

Output (deterministic MP4)

30-60s MP4 video
SLA compliance summary
Volume and backlog trends
Webhook with output URL

Architecture

Data source / event
  |
  v
Rendivia Render API
  |
  v
Queue + Workers
  |
  v
Remotion templates
  |
  v
Branded MP4 + webhook

How it works

Collect support KPIs

Provide ticket volume, response, and resolution metrics.

Render

POST to /render with support-performance-v1.

Async delivery

We render and notify via webhook.

Distribute

Send to support leadership or ops.

Benefits

Automate weekly support performance digests.
Make trends visible and easy to share.
Deterministic output you can trust in production.
A repeatable workflow triggered by a weekly support digest is ready.

Common questions

Can I include agent metrics?

Yes. Include agent-level stats in the payload.

Does it handle multiple queues?

Yes. Provide queue arrays in the payload.

Monthly Metrics Video for Customer support tools Investor Update Video for Customer support tools From Postgres to video

Generate support performance video via API

Create an API key and render your first support performance video in minutes.

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